YOUR FAVOURITE ETHNIC WEARS ARE HERE
Frequently Asked Questions (FAQs)
1. What types of products do you offer?
We offer a wide range of South Asian fashion for male and female, including sarees, kurtis, co-ords, anarkalis, lehengas, bridal wear, gowns, blouses, jewelry, and accessories. Our collection is designed to suit various occasions from daily wear to festive celebrations.
2. How can I place an order?
To place an order, simply browse our Shop, select the items you wish to purchase, choose your preferred size and color, and add them to your cart. Once you’re ready, proceed to checkout, where you can provide your shipping and payment details.
3. What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other online payment options as indicated at checkout.
4. Do you ship internationally?
Yes, we offer international shipping. Additional charges and customs duties may apply for international orders, which are the responsibility of the customer.
5. How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected. Estimated delivery times will be provided at checkout. Please note that these are estimates and actual delivery times may vary.
6. What is your return policy?
We accept returns within [insert number] days of delivery. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please visit our Returns page for more details on how to process a return.
7. How do I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order through the carrier’s website.
8. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, once an order has been processed or shipped, we may not be able to make changes or cancellations.
9. How can I contact customer service?
You can contact our customer service team via email at collectionleenas@gmail.com, by phone at +44(0) 7448634793, or through our Contact Us page. We are available to assist you with any questions or concerns.
10. Do you offer gift cards?
Yes, we offer gift cards in various denominations. Gift cards can be purchased on our website and are a perfect gift for any occasion.
11. How do I care for my garments?
Care instructions vary depending on the fabric and design of each garment. Detailed care instructions are provided on the product page and on the garment label. Generally, we recommend hand washing or dry cleaning to ensure the longevity of your items.
12. What if an item is out of stock?
If an item is out of stock, you can sign up to be notified when it becomes available again. Simply click on the “Notify Me” button on the product page and provide your email address.